Privacy Policy

1. Introduction

This Privacy Policy determines how Prohelpingkz (hereinafter - "we", "us" or "our") collects, uses, stores and discloses information received from users (hereinafter - "you", "your") of the prohelpingkz.online website and related services.

We take the protection of your personal data seriously and comply with the legislation of the Republic of Kazakhstan in the field of personal data protection, including the Law of the Republic of Kazakhstan "On Personal Data and their Protection".

By using our website and services, you agree to the terms of this Privacy Policy.

2. Information Collected

We may collect the following types of information:

• Personal data: name, contact information (email, phone number), data about the place of work or study, professional experience and other information that you provide when registering for courses, filling out forms or when communicating with us.
• Usage data: information about how you use our website, including IP address, browser type, access time, visited pages and other traffic data.
• Cookies and similar technologies: we use cookies and similar technologies to collect information about your interaction with our website. You can learn more about how we use cookies in our Cookie Policy.

3. Purposes of Collection and Processing of Information

We collect and process your information for the following purposes:

• Providing and improving our educational services
• Processing applications for training and managing the educational process
• Communication with you on training issues, informing about new programs and events
• Fulfillment of contractual obligations to you
• Ensuring the security and functionality of our website
• Conducting analytics to improve user experience
• Compliance with legal obligations

4. Legal Grounds Processing

We process your personal data on the following legal grounds:

• Consent: when you voluntarily provide us with your data and give consent to their processing.
• Performance of the contract: when processing is necessary for the performance of the contract with you or for taking measures at your request before entering into a contract.
• Legitimate interests: when processing is necessary for our legitimate interests or third parties, provided that your interests and basic rights do not take precedence over these interests.
• Legal obligations: when processing is necessary to comply with a legal obligation to which we are subject.

5. Data Storage and Protection

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, change or destruction. Your data is stored on secure servers and is accessible only to authorized employees who need access to perform their duties.

We store your personal data only for the period necessary for the purposes for which they were collected, or in accordance with the requirements of the legislation.

6. Data Transfer to Third Parties

We do not sell, exchange or transfer your personal data to third parties without your consent, except as described in this Privacy Policy.

We may transfer your data to the following categories of third parties:

• Service Providers: companies that provide us with services such as hosting website, analytics, payment processing, emailing and other business operations.
• Training Partners: educational institutions and teachers with whom we cooperate to provide educational services.
• Government authorities: when required by law, court order or to protect our rights.

All third parties to whom we transfer your data undertake to provide an adequate level of protection for your personal data in accordance with applicable law.

7. International Data Transfer

Your personal data may be transferred and processed in countries outside of Kazakhstan, where other data protection laws may apply. In such cases, we provide appropriate protection measures to ensure the security of your data in accordance with this Privacy Policy and applicable law.

8. Your Rights

In accordance with the legislation of the Republic of Kazakhstan on the protection of personal data, you have the following rights:

• Right of access: you have the right to request a copy of your personal data that we process.
• Right to rectification: you have the right to rectification of inaccurate or incomplete personal data that we store about you.
• Right to deletion: you have the right to request the deletion of your personal data under certain circumstances.
• Right to restriction of processing: you have the right to request restriction of processing of your personal data under certain circumstances.
• Right to object: you have the right to object to the processing of your personal data under certain circumstances.
• Right to withdraw consent: you have the right to withdraw your consent to processing personal data at any time.

To exercise your rights, please contact us using the contact details provided in the section "Contact Information".

9. Cookies

Our website uses cookies and similar technologies to improve user experience, analyze website usage and personalize content. You can manage cookie settings in your browser or through our cookie management interface.

Detailed information about how we use cookies can be found in our Cookie Policy.

10. Children

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18 years of age. If you believe that we may have collected personal data from a child under 18 years of age, please contact us, and we will take measures to delete such information.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the date of the last update. We recommend you to periodically review this Privacy Policy to stay informed about any changes.

By continuing to use our website and services after changes have been made to the Privacy Policy, you agree to these changes.

12. Contact Information

If you have questions or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Prohelpingkz

Address: Republic Avenue 54, Astana 010000, Kazakhstan

Phone: +7 747 318 8030

Email: privacy@prohelpingkz.online